FAQ

To begin a warranty evaluation, please contact us with:Your order number or proof of purchaseA brief description of the issueClear photographs of the pieceOur team wil carefuly review your request and provide a solution as quickly as possible.e of the work required.

All pieces are covered by a 12-month warranty against manufacturing defects.The warranty does not cover:Normal wear and tear resulting from useImpacts or accidentsImproper handling or misuseDamage caused by chemicals or improper cleaning methods

We understand that jewelry often becomes part of a personal story. For this reason, we offer repair and restoration services whenever possible, even outside the warranty period.Repair costs may vary depending on the nature of the work required.

At Ruperta de Rivera, every piece is handcrafted by Mexican artisans using sterling silver .925, natural gemstones, and traditional artisanal techniques. We take pride in the quality of our craftsmanship and stand behind every creation. Warranty Coverage Al Ruperta de Rivera jewelry is covered by a one-year craftsmanship warranty from the date of delivery against manufacturing defects in materials or workmanship.This warranty covers:Defects in sterling silver componentsStructural failures resulting from the manufacturing processFaulty clasps, closures, or handcrafted elementsManufacturing defects in gemstone settingsWhat Is Not Covered:Because each piece is handcrafted and intended to be worn and enjoyed, the folowing are not covered under warranty:Normal wear and tear Scratches, dents, tarnishing, or oxidationDamage caused by accidents, misuse, or improper careLost jewelry pieces or lost gemstonesStretching of elastic cords through prolonged useDamage caused by water, chemicals, perfumes, lotions, cleaning products, pools, or seawaterRepairs, modifications, or alterations performed by third partiesNatural gemstones, minerals, pearls, and handcrafted materials may display slight variations in color, texture, and shape.These characteristics are part of their natural beauty and are not considered defects.

We gladly accept returns and exchanges within 30 days of delivery. Items must be unworn, in their original condition, and accompanied by proof of purchase. Custom-made, personalized, and final sale pieces are not eligible for return or exchange. If your item arrives damaged or you believe there is a manufacturing defect, please contact us within 7 days of delivery and we wil be pleased to assist you. For return or exchange requests, please contact our Client Services teamwith your order number and a brief description of your request.Requests for exchanges or returns are accepted within 14 calendar days following receipt of the order.To be eligible, the item must be unused, in perfect condition, and returned with its original packaging.Returns or exchanges are not accepted for:Customized piecesPieces made to the customer's specificationsProducts modified at the customer's request